Mr. Speaker, I am pleased to provide this House with an update on the Med-Response system.
Med-Response is the first program of its kind in Canada – or anywhere else, as far as we know. Other jurisdictions have call centres to coordinate air ambulance triage and dispatch, or call centres to provide clinical consultation, but Med-Response is breaking new ground by combining these functions into one operation.
Mr. Speaker, Med-Response has the potential to transform how we provide care to patients who are injured or critically ill. Today, we have a patchwork of protocols and processes that govern how we deal with urgent situations in communities outside Yellowknife. When a Community Health Nurse wants to arrange an air ambulance, he or she may have to make five or six phone calls. They have to contact a regional nurse in charge, a medical director, the medical travel office, and possibly other clinical experts. They do all this while trying to care for a patient who may well need urgent attention. They can be on hold for minutes or even an hour waiting to speak to a physician.
Med-Response will change all that. There will be one dedicated 1-800 number for all health care workers to call when they need an air ambulance, or when they need advice or consultation that is beyond the capacity of local expertise. When a call is received, an Emergency Medical Coordinator will immediately assess the urgency of the patient’s condition, and then take the appropriate action. That might include getting a dispatcher to start arranging a medevac, or patching in an ER physician or specialist to provide advice and support. Both these things can happen at once. The phone system provides for up to nine callers to be involved, so that everyone with a role to play understands what is happening in real time.
Another benefit of Med-Response is that it provides an immediate support for new staff, casual staff and locum staff that may be dealing with an emergency situation but not be familiar with our system. In some cases, having immediate access to specialized clinical support may help to avoid having to medevac a patient.
Because all calls will be recorded, Med-Response will introduce a new level of quality assurance into our system. The data tracking capacity will allow us to monitor air ambulance usage, and regional patterns, providing the basis for future program improvement.