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GNWT releases results of 2014 NWT Patient Experience Satisfaction Questionnaire

YELLOWKNIFE (March 12, 2015) – Minister of Health and Social Services Glen Abernethy tabled the 2014 NWT Patient Experience Satisfaction Questionnaire Report in the Legislative Assembly today. The report highlights the findings of questionnaires completed by people using health care services in the NWT during July and August of 2014.

“The Government of the Northwest Territories is committed to helping NWT residents achieve best health by providing the best care,” said Minister Abernethy. “Regularly surveying users on their experience with the NWT health care system, along with other initiatives like our ongoing system reform work, is another way we can continue working towards that vision and the long-term health of our people.”

Some results of the questionnaire included:

• 92 per cent of patients rated the care they received overall as either excellent or good.
• 90 per cent of patients completing the survey found it easy to access services.
• 93 per cent of patients rate the respectfulness of healthcare staff as excellent or good.

The questionnaires gathered feedback from clients on general health care services, health care providers, treatment/procedures, access to services, preventative health, and overall satisfaction.

This is the seventh report to profile client satisfaction with NWT hospitals produced in collaboration by Health and Social Services and territorial Health Authorities.

The report is available on the Department of Health and Social Services website.

Media inquiries:
Damien Healy
Manager, Communications
Department of Health and Social Services
Tel: (867) 920-8927